Get help with your workspace

Tell us which step is blocked so we can help with the right part of your setup.

Before you contact support

Signup or sign-in: include the displayed error and page URL.
Approval or billing: describe whether your claim is pending, approved or rejected. Share payment details only in a private support conversation.
TikTok connection: include the error message and whether you used OAuth or an existing access token.
Account creation: include the failed result message, timestamp and request ID if one was returned.

Keep credentials private

Never post passwords, App Secrets, access tokens or session cookies in Discord channels, screenshots or public messages. Redact sensitive fields before sharing a screenshot. Support does not need your password to explain an error.

Useful setup guides

New to the tool? Start with how to use AdverGrove. For credentials, read TikTok Marketing API setup. For software access and payment review, see pricing and activation.

TikTok permissions and restrictions

Only TikTok can approve developer permissions, change account quotas or resolve a TikTok account block. AdverGrove operates within the permissions provided to your connected token and cannot bypass those restrictions.